Frequently asked questions

Are your soaps palm oil free?


While some of our soaps have zero palm oil, some do contain sustainable palm oil as their ingredient. However, Mismacs is committed to working with suppliers who only use Sustainable palm oil in their soap making process.




Are your products 100% natural?


Mismacs works with suppliers who use only natural ingredients and tried and tested, cruelty-free safe synthetics.




What is the waiting time for Out of Stock products?


While we endevour to keep sufficient quantities of all our products in stock, sometimes customer demand may vary unexpectedly. If a product you'd like to purchase is out of stock, please do get in touch with us so we can have you on our waiting list. When the product is back in stock, you will receive an email notification and you can purchase your product in our online store as per normal.




How does Mismacs follow the zero waste philosophy?


All our products can be used until they are fully consumed, resulting in zero waste. Our soaps are wrapped in unbleached baking paper and our luxe kits come in naturally compostable kraft boxes with biodegrable, eco- bubble wrap to protect them through the shipping process. Some of our products are sold in glass bottles which can be refilled, reused for a different purpose, or recycled. Items that require moisture-protection are wrapped in bags made from plant cellulose cellophane that is naturally 100% compostable.





FAQ